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| Help Desk Since the early days of E3 we have been providing telephone support to all our clients, day and night, seven days a week. Currently we are in the planning stage of a new structured, two-tiered Help Desk service, namely voice support and email support. Voice support calls will only be accepted on a pre-arranged number, which will allow us to route the call to our designated support engineers. The email/web service will allow clients to either send an email request or search through our knowledge database of frequently asked questions. The system will build a support call log, which will enable us to manage support calls and ensure that problems are solved without delay. Full information will be posted here when it becomes available. Currently, for email support click here. EMAIL HELP |
