Ever wondered what would happen if you had a serious technical problem whilst mid-Atlantic, or cruising in a remote Chilean fjord? It's not something most of us want to contemplate, but for just such an eventuality we have developed a Remote Support service. We can connect to the yacht's systems wherever the yacht is in the world (using an appropriate communications connection - GSM, GPRS, 3G, Sat B, Fleet, VSAT or landline).

• support and run diagnostics on the computer network onboard
• support, run diagnostics and make adjustments to other devices connected to the network such as a Sea Tel TVRO system
• remotely troubleshoot mail, virus and general problems
• remotely push updates to the on board systems
• remotely create guest email accounts

• the service is available anywhere in the world
• it takes away the worry from the crew of having to maintain technical systems
• crew can be left to continue their normal functions without being tied up on technical support calls
• there is no need to rely on local amateurs (if available) to troubleshoot the systems - expert knowledge is available anytime
• the remote support software can be used by the crew to administer their own PC's around the yacht from one central location
• video files compatible with the remote support software can be created that can be used for training and support.