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Support Operations Centre

Superyacht Remote Monitoring & IT Support for Vessels’ Networks, Systems, Communications & Connectivity Worldwide

my.e3s.com

Every client is given secure access to our comprehensive client portal.

Access all the yacht’s service details and performance, billing, new tech info, FAQ & documents on any Mac, PC, Android tablet or smart phone.

Key features of my.e3s

Manage all your contracts including mobile, VSAT, L-band, LEO broadband satellite services, TV & IPTV, IT and all miscellaneous services.

  • Monitor your 4G&5G data usage and set alerts on all BIG DATA SIMs.
  • View all your SIM cards and TV decoder cards with locations, PUK and PIN numbers. Order new services.
  • View all your VSAT contract details and history.  Request upgrades, downgrades, and suspensions.
  • View all L-band contract details and history. Request renewals and new services.
  • View all TV and IPTV contract details and order renewals or new services.
  • View all IT related service details including e3 MAIL, network and server upgrades, antivirus software, data monitoring and management.
  • View all Support contracts including Active Support Agreement (ASA), Cyber security, Shore Based Maintenance.
  • View all Content services including VoIP with VoIP rates plus our news delivery service PressReader.

 

Billing

  • Review all your recent invoices and orders, download PDF copies and see the payment status.
  • Use the credit card 3DSecure compliant payment system to make payments.
  • Management companies can manage all their vessels from one convenient on-line place with a single monthly payment.

 

Did You Know?, FAQs and Technical Documentation

The ‘Did You Know?’ library presents new features randomly each day from the library that can also be interrogated.

  • FAQ – common support questions and answers are presented here.
  • The yacht’s ‘Technical documentation’ can be be made available here by request.

 

Support